BUSINESS MODEL ENGINEERING

Business model engineering is a comprehensive service specifically designed to guide you in all aspects of setting up and developing your business. We provide a turnkey solution covering everything from the conception stage right through to beginning your new business venture and the development thereafter.

INDUSTRY ANALYSIS

Industry analysis involves reviewing economic, political and market factors that influence the development of particular industry sectors, such as government regulations, suppliers and buyers, condition of competitors and the likelihood of new market entrants.

CUSTOMER SATISFACTION SURVEY

Customer satisfaction will vary depending upon the client, the product and the level of service required. The usual measure of customer satisfaction involves a survey with a set of statement which is evaluated by the customer in terms of their expectation.

EMPLOYEE SURVEY

Employee survey is a method of obtaining candid opinions from of employees.  This is achieved by providing them the opportunity to anonymously answer queries raised in a multi choice questioner.

This survey will include employee’s satisfaction, attitude, engagement and suggestions.

MYSTERY SHOPPING

Our experienced, industry specific mystery shoppers are sent out posing as everyday customers perform specific tasks such as product purchasing, asking questions, creating scenarios so to gauge  employee skill levels and attitudes and integrity. In all cases a detailed report documenting their experiences is provided.

SOP (STANDARD OPERATING PROCEDURES) GAP ANALYSES

We conduct a gap analysis by comparing it with SOP’s adopted by other market leading companies in the same industry sector. This is a very detailed and complex process made possible using our wide spread industry contacts and associations.